Cancellations

A credit card is required to book your reservation. If you are unable to keep your appointment, a 24 hour notification is encouraged to avoid cancellation/no-show charges.

Regretfully, untimely arrivals may be subject to reduced treatment time to remain on time for subsequent guests. Treatments for guests arriving more than fifteen minutes late may be honored at our discretion. All late cancellations will be subject to a fee of 50% of your scheduled spa treatment, not to exceed $100. Member No-Shows will be charged 50% of the service value, not to exceed $100. Non-cancellations and non-member “No-Shows” will be charged the full amount of the original service booked.

For Consultations, Injectables, and Laser Appointments

Cancellations, changes, or no-shows within 24-hours of appointment are subject to a fee of 25% of service value.

Product Return and Refund Policy

We want you to be 100% satisfied with your purchases at Courted. If you are not satisfied with your product, please return it within 30 days for exchange or full refund. After 30 days, we will honor product exchange or a Courted credit. Courted credit will be issued for services or series packages. No refunds on membership credits, gift certificates or gift cards.

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Make Your Re-Entrance

Courted spa is back open! We have worked diligently to update our already meticulous sanitation and hygiene standards, considering every step of our treatment processes to ensure we meet your needs in a focused and safe manner. Learn more about our new Standards of Safety.

Please note that services will be available by appointment only, and the spa will operate now under new hours: Monday – Friday 10:00 AM – 7:00 PM and Saturday – Sunday 9:00 AM – 6:00 PM. Call or email now to book your appointment, 703.239.6910.